A Commitment to Excellence in Specialty Products
Calumet Specialty Products Partners, L.P. (NASDAQ: CLMT) manufacturers, formulates, and markets a diversified slate of specialty branded products to customers in various consumer-facing and industrial markets. Calumet produces nearly 3,400 unique specialty products used in the development of the world’s most trusted brands and products. Calumet is vertically integrated and holds a comprehensive portfolio of branded products for use in commercial, industrial, and consumer applications. Headquartered in Indianapolis, Indiana, the company employs approximately 1,400 people and operates 12 facilities across North America, including 10 specialty product manufacturing and production facilities. Calumet products and services are available in more than 90 countries across the world; serving over 2,700 customers globally.
Unique Products
Production Facilities
Countries Serviced
Global Customers
Our Values
Safety
We comply with all applicable laws and regulations. We recognize that protecting our people, our communities and our environment is every employee’s responsibility.
Integrity
We are honest and fair with each other, our customers and our stakeholders. We are committed to following our Code of Business Conduct and Ethics.
Excellence
We are competitive through the adoption of best practices, disciplined, efficient and reliable operations, high-quality products and superior customer service.
Innovation
We partner with our customers to develop new products and applications that drive value. We are creative, reliable and flexible to deliver our products and services.
Entrepreneurship
We act as business owners. We take initiative and apply good judgment with a sense of urgency to generate the greatest value to our stakeholders.
Collaboration
We foster an inclusive workplace to and encourage challenge at all levels of the organization to ensure sound decisions are made with the best available knowledge.
Respect
We treat each other with dignity and respect. We value the diversity of our employees and customers. We hold ourselves and each other accountable to our values and commitments.
Quality Policy
- We strive to satisfy our customers’ needs with quality products that are shipped or delivered on time and meet mutually agreed upon specifications.
- We are committed to continually improve the effectiveness of our Quality System to ensure we meet the needs and requirements of our company, industry, and customers.
- We are committed to satisfying all applicable requirements of the ISO 9001:2015 Quality Management System standard.
- We are committed to complying with applicable statutory, legal, and regulatory requirements.
Product Safety Policy
Our Dickinson and Karns City plants maintain the following Product Safety Policy that is appropriate to the direction and strategic goals of the company as expressed in our Vision, Mission, and Values.
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- We strive to satisfy our customers’ needs with high-quality, safe products that are shipped on time and meet mutually agreed upon customer requirements.
- We are committed to continually improving the effectiveness of our Product Safety System to ensure we meet the needs and requirements of our company, industry, and customers.
- We are committed to satisfying applicable requirements FSSC 22000 Certification scheme and Halal.
- We are committed to complying with applicable statutory, legal, and regulatory requirements.
- We are committed to ensure competencies related to food safety are preserved.
Quality Objectives
Quality Objectives are established by top management following a 3-tier system. These objectives are measurable, consistent with Quality Policy, relevant to the conformity of products, communicated, updated as appropriate, and monitored through the improvement process.
| Level 1 | Level 2 | Level 3 |
|---|---|---|
| Shut down a customer’s operation | Product quality rejection (internal/external) | Incorrect railcar/tanker configuration |
| Recalled product | Waiver requested for Calumet quality issue | Incorrect paperwork |
| Customer claim = net loss over $250,000 | Missed/late/partial shipment | Customer quality issue not resulting in product rejection |
| Loss of customer due to Calumet service or quality failure | Damaged shipment | Incorrect order input |
| Critical nonconformance | Incorrect shipment | Supplier quality issue |
| Customer claim under $250,000 | Internal procedural breakdown | |
| Incorrect label | Waiver requested by customer |