About Calumet Specialty Products Partners, L.P.
A Commitment to Excellence in Hydrocarbon Specialty Products
Calumet Specialty Products Partners, L.P. (NASDAQ: CLMT) is a master limited partnership and a leading independent producer of high-quality, specialty hydrocarbon products in North America. Calumet processes crude oil and other feedstocks into customized lubricating oils, solvents and waxes used in consumer, industrial and automotive products; produces fuel products including gasoline, diesel and jet fuel; and provides oilfield services and products to customers throughout the United States.
Calumet is based in Indianapolis and produces nearly 3,500 unique specialty products used in the development of the world’s most trusted brands and products. Calumet is vertically integrated and holds a comprehensive portfolio of branded products for use in commercial, industrial, and consumer applications. Headquartered in Indianapolis, Indiana, the company operates 10 facilities across North America, including nine specialty products manufacturing and production facilities. Calumet products and services are available in approximately 52 countries across the world, serving approximately 4,400 customers globally.
Our Vision
To be the premier specialty petroleum products company in the world.
Our Mission
We build high-return niche businesses through innovation, unmatched customer service and best-in-class operations to deliver quality products that meet the unique needs and specifications of our customers. We capture attractive opportunities where others do not.
Our Values
Safety
We operate our business safely and are good stewards of the environment. If it is not safe, we will not do it. We comply with all applicable laws and regulations. We recognize that protecting our people, our communities and our environment is every employee’s responsibility.
Integrity
We are honest and fair with each other, our customers and our stakeholders. We are committed to following our Code of Business Conduct and Ethics. We recognize that personal integrity requires courage and is essential to our long-term success.
Excellence
We continuously improve what we do and how we do it. We exercise critical, economic thinking in all our decisions. We are fiercely competitive through disciplined, efficient and reliable operations, high quality products and superior customer service. We adopt best practices, eliminate waste and share knowledge. We learn from our mistakes, from each other and from the best in our industry.
Innovation
We partner with our customers to develop new products and applications that bring value to our customers and Calumet. We are creative, reliable and flexible to deliver the products and services our customers want.
Entrepreneurship
We act as business owners. We take initiative and apply good judgment with a sense of urgency to generate the greatest value to our stakeholders.
Collaboration
We foster an inclusive workplace enabling each of us to fully participate and contribute. We encourage challenge at all levels of the organization to ensure sound decisions are made with the best available knowledge. We reward our employees based on their individual contributions and our overall performance.
Respect
We treat each other with dignity and respect. We value the diversity of our employees and customers. We hold ourselves and each other accountable to our values and commitments..
Quality Policy
We strive to satisfy our customers’ needs with quality products that are shipped or delivered on time and meet mutually agreed upon specifications.
We are also committed to continually improve the effectiveness of our Quality System to ensure we meet the needs and requirements of our company, industry and customers.
We are committed to satisfying all applicable requirements of the ISO 9001:2015 Quality Management System standard.
Quality Objectives
Quality Objectives are established by top management following a 3-tier system. These objectives are measurable, consistent with Quality Policy, relevant to conformity of products, communicated, updated as appropriate, and monitored through the improvement process.
| Level 1 | Level 2 | Level 3 |
|---|---|---|
| Shipping Error | Data Entry Error | Reprocess |
| Rejection | Waiting Time | Repackage |
| Late Delivery | Error in Packaging Material or Labels | Inventory Discrepancy |
| Recall | Equipment | Spec Giveaway |
| Damaged Product | Other | Down Time |
| Waiver | Return |